At Toshiba Photocopier BD (a division of Ideal Technology), we are committed to providing accurate and high-quality products and services. If you find any error or issue related to your order, product, or service, please review our Correction Policy below.
When Corrections Apply
- Incorrect or damaged products received
- Errors in product specifications or descriptions
- Mistakes in service delivery or repair work
- Billing or invoice discrepancies
How to Request a Correction
- Contact our customer support team within 7 days of receiving your product or service.
- Provide your order details, a description of the issue, and any supporting evidence such as photos or documents.
- Our team will review your request and get back to you within 3 business days with the next steps.
Correction Process
- For product issues, we will either replace or repair the item free of charge if the problem is due to our error or manufacturing defects.
- For service-related errors, we will schedule a follow-up service visit to correct the issue at no extra cost.
- If a billing error is confirmed, we will promptly adjust your invoice and refund or credit the difference.
Limitations
- Corrections requests submitted after 7 days may not be accepted unless there are exceptional circumstances.
- Damage caused by misuse, unauthorized repairs, or external factors is not covered under this policy.
- Some products or services may have specific correction terms noted at the time of purchase.
Contact Us
For any correction requests or inquiries, please contact:
Email: info@idealtechbd.com
Phone: +8801717146717, 01703344123
We value your satisfaction and will do our best to resolve any issues quickly and fairly.
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